FAQ

Can you pick me up on the north end or some other special location?
For now we are operated out of West Seattle, and are trying to accommodate as many riders as we can.  As our business grows, we may add more pick up locations.

How about my kids? Can they come unaccompanied? Are there age limits?
Children under the age of 15 must be accompanied by parent or guardian.  Children over 15 may ride the shuttle without a parent/guardian, but keep in mind that our shuttle driver will not be able to supervise throughout the day.

Can I reserve the vehicle for Custom Outings?
Yes, if the van is available, we can book a custom shuttle for 5+ people. Van rate for up to 12 hours is $450 and includes fuel. Gratuity of course is dependent on your service.

What if road conditions prevent a day on the hill?
In the event of extreme adverse weather conditions, the Seattle Ski Shuttle will still attempt to make it to Crystal or Snoqualmie; unless the trip is deemed too dangerous.  If this occurs, the Seattle Ski Shuttle will refund the customer the entirety of their ticket purchase.  The Seattle Ski Shuttle will be responsible for letting customers know about changes to schedule, shuttle cancellations, etc. before the trip is to be made.

What is the cancellation policy?
Cancellations made up to 24 hours before the date of the reservation are subject to a $10.00 cancellation fee.  Cancellations made less than 24 hours before the date of the reservation are subject to a cancellation fee of $20.00.